Managing the professional service firm

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Business & Economics
Managing the professional service firm

Managing the professional service firm

Name: Managing the professional service firm
ISBN: 9781416586364

Maister, David H.

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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."

Catégories:

Business & Economics

Année:

1993

Editeur::

Free Press

Langue:

english

ISBN 10:

1416586369

ISBN 13:

9781416586364